As a service provider in short term lease, we take protection of information seriously. Please read this policy, as it outlines how we use personal data that you provide to us or that we collect from you.
If you use our website as a guest making a booking you agree to this Privacy Policy. This Privacy Policy may change periodically so please check back in for updates. If you continue using our products or services after we make changes, it is deemed to be acceptance of those changes. If you have any questions about the policy or about your data, please use the details in the "Contact Us" section.
The information we collect:
Personal data is information that can be used to uniquely identify or contact a single person. We will collect and process information needed to create or manage your bookings and business administration, in order to provide our services. This includes personal data that guests making during bookings. It also includes data we are obliged to collect according to government regulations.
Personal data we process may include, but is not limited to:
We will hold your personal data on our systems for as long as is reasonable for contracting, fiduciary responsibilities or statutory obligations.
How do we collect your information?
We get information from you directly when you communicate with us by phone, e-mail or through our website. Examples might be to ask about our service. Or, when you have a query or report a website problem. If you make a booking via the website, we record and store that information. When you use our web services, we collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser versions and operating system and platform. When you use the services we connect to, e.g. payment providers, we collect the data required to conclude the transaction.
How might we use your information?
We use data for the purposes of concluding a contract the data subject is party to. An example is the processing of guest data to secure a booking or to use our channel management system. As a client, to provide you with advice, notices, information, products or services you expect from us. Or to tell you about other services or goods we may offer or integrate with, that are similar or complementary to the service we’re already providing you. We might use your information for internal operations and product improvements, data analysis or testing. Should we use information for research, statistical or survey purposes, we aggregate the data in a manner which safeguards your personal and business anonymity. We use data from third party agents to facilitate payment processing, booking and other services like guest communication, as an agreed service.
How do we process your information?
We process your personal data as a guest or client and, from time to time, collect and use your personal data in order to make contact with you related to our support, training or maintenance services. Use of our products and services is based on acceptance of our terms of use and privacy policies.
Conditions for sharing your information:
Any data in our systems, belongs to the client. We do not share or market any guest information. We only share or process data in our system.
We may disclose personal information if required:
We may need to disclose personal information to our employees that require the personal information to do their jobs. If we should undergo a change in ownership, or a sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website.If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Security of personal information:
We take reasonable measures to secure your personal or payment information from accidental loss and from unauthorised access, use or alteration. Generally we use computer safeguards such as firewalls and data encryption. We authorise access to personal information only for those employees who require it to fulfill their job responsibilities. We require our staff to review safety protocols and implement secure processes. Our technical team monitors security standards on employee workstations. Please be aware that no security measures are perfect or impenetrable. We cannot control the actions of the recipients you connect to, who may forward them to other third parties or otherwise disclose them. The safety and security of your information also depends on you. Although we take efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to a website. Any transmission of personal information is at your own risk. Retention of personal information We will only retain your personal information for as long as we determine is necessary to fulfill the purposes explicitly set out in this policy, or a period reasonably required in the legitimate interest of our business activities. During the period of retention, we will continue to abide by our obligations. Unless explicitly directed otherwise, your access of our website or use of our services is deemed consent to retain records of the information outlined in this privacy and personal information policy.
Transfer of personal information outside Kenya:
We may transmit or transfer personal information outside Kenya to a foreign country. Personal information may be stored on servers located outside Kenya in a foreign country whose laws protecting personal information may not be as stringent as the laws in Kenya. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
Limitation:
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
Contact Us:
If you have any questions or concerns arising from this privacy & personal information policy or the way in which we handle personal information, please contact us by email:
Email: mangotreecottageskilifi@gmail.com
